Crawl Space Repair – Cary

Chris Toro with Elite Moisture was able to come out and give me a no obligation estimate and explained all that would need to be done. He was very professional and was able to help out in just a few days, get the job done and fix the issue. Would definitely recommend!

BEN and their AMAZING CREW saved OUR HOUSE!!! Nightmare scenario - Google Fiber's contractor hit our main water line with a backhoe during their network install. After a year of denying the damages (which occurred on private property - a whole other saga), their insurance adjuster finally agreed to repair/replace our water line. BUT the City of Durham REFUSED to grant them a permit to work in the right of way where they need to access our water line! Exactly where the City granted a permit to Google to install their fiber. So around and around we went. Another year goes by. The City, Public Works Director Williams, Mayor Schewel, City Council COMPLETELY FAILED to help us. The City even sent us a DISCONNECTION notice when we tried to get the City's attention by not paying a month's water bill (>$600). The leaking water (~14,000 gallons!!!) eventually infiltrates our basement and causes a severe mold infestation throughout the crawlspace, house and attic. MOLD was everywhere, even within some of the walls and floors (original marble) which all had to come out. Ben, Chris and their crews thankfully took on the job and helped us tremendously. The crews worked so hard and were incredibly thorough. It's tough to go through a mold remediation and the crews brought humor and good attitudes with them everyday!! Ben was exceptionally knowledgable, supportive and patient. There was a lot to deal with and Ben helped us navigate through it all. He was there for us each and every step of the way. After 3 rounds of remediation, ALL the mold was finally GONE (as was most of our stuff... sigh). MOLD FREE IS A VERY HAPPY DAY! Months after the mold was gone, Ben took time out of his busy schedule to meet onsite with Google's insurance agent. He is continuing to help during the lawsuit we have had to file against Google Fiber, their contractors and the City of Durham. You can TRUST Ben, Chris and their crews. They have EXPERTISE, INTEGRITY and most of all, THEY CARE!!

They did an excellent job encapsulating our house's crawl space. They were attentive to details and to our requests. Very professional and knowledgeable. I highly recommend them.

I am a Property Manager for several commercial buildings. I had a foot of sitting water in my crawl space. Chris and his team were very professional and did a thorough job. They went above and beyond to ensure that my issue was fully addressed. I would highly recommend Elite Moisture Solutions and will definitely use them going forward.

I had a gentleman show up to inspect a mold issue. He was very professional, on time, courteous, and helpful. We had a bit of a precarious problem (a dead cat was found in our crawl space) and he handled it professionally and privately to not disturb the kids. The man deserves an award! Thanks for all that you do!

Elite Moisture was excellent! Highly recommend! We were building an addition to my home in Raleigh, water was getting into the crawlspace, so we needed a French drain and sump pump. We got several quotes but Elite Moisture was the only one who could complete the task in the time frame we needed. Excellent communications with Chris, the field crew, and Jennifer in the office. They were not the lowest bid, but the excellent customer service and professionalism made Elite Moisture Solutions the best choice.

Elite Moisture Solutions is an outstanding company to do business with! We have had an amazing experience working with Chris and Jennifer. Their professionalism, timeliness and industry knowledge is something every company should demonstrate. Thank you for being such a wonderful business with top notch service - keep up the great work!!

Ben was very kind and courteous and I appreciate how quickly everything happened. Also, they worked on the crawlspace quickly and with no impact on our schedule. There was no inconvenience to me and I appreciate that the most. I recommend this business highly.