Privacy Policy

Elite Moisture Solutions • Effective Date: July 2, 2026 • Last Updated: July 2, 2026

Elite Moisture Solutions (“EMS,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what personal information we collect, how we use it, how we protect it, and the choices you have — including your rights related to text (SMS/MMS) messaging. This policy applies to our website, our web forms, and our communications with you by phone, email, and text message.

1. Information We Collect

We collect information you provide directly to us when you request an inspection or estimate, schedule service, communicate with our team, or fill out a form on our website. This may include:

  • Name, phone number, email address, and property/service address
  • Details about your home and the services you are interested in (e.g., crawlspace, moisture, drainage, or foundation concerns)
  • Appointment, project, billing, and payment-related information
  • Records of your communications with us, including call notes and message history

We also automatically collect limited technical information when you visit our website (such as browser type, device information, pages visited, and IP address) through cookies and standard analytics tools. You can control cookies through your browser settings.

2. How We Use Your Information

We use your information to:

  • Schedule, confirm, and provide inspections, estimates, and services
  • Communicate with you about your appointments, projects, proposals, and invoices
  • Respond to your questions and service requests
  • Send service updates, follow-ups, and — only with your consent — promotional communications
  • Improve our website, services, and customer experience
  • Comply with legal, licensing, and record-keeping obligations

3. SMS/Text Messaging Program

Elite Moisture Solutions offers text messaging to make it easier to schedule and manage your service. This section describes our text messaging program and your rights.

Types of messages we send. If you consent to receive text messages from Elite Moisture Solutions, you may receive conversational, informational, and customer-care messages, including appointment scheduling and confirmations, appointment reminders, inspection and project updates, estimate and proposal follow-ups, billing notifications, and responses to your inquiries. If you separately opt in to marketing messages, you may also receive occasional promotional messages about our services and offers.

How consent is obtained. You may opt in to receive text messages from us by submitting a web form on our website that includes SMS consent language, by texting us first, or by providing your phone number and verbal or written consent during a call, inspection, or service interaction. Consent to receive text messages is not a condition of purchasing any goods or services from Elite Moisture Solutions.

SMS Consent Disclosure: By opting in to receive SMS messages from Elite Moisture Solutions, you agree to receive conversational, informational, and (if separately consented) promotional text messages from us at the phone number provided. Message frequency may vary. Message and data rates may apply. Reply STOP at any time to opt out. Reply HELP for assistance, or contact us at 919-241-7933 or customercare@elitemoisture.com.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All of the categories in this Privacy Policy exclude text messaging originator opt-in data and consent; this information will not be shared with, or sold to, any third parties.

Opting out. You can opt out of receiving text messages at any time by replying STOP to any message you receive from us. After you send STOP, we may send you a single message confirming that you have been unsubscribed. After this, you will no longer receive SMS messages from us unless you opt back in. To receive help, reply HELP to any of our messages or contact us using the information at the bottom of this policy.

Carriers. Wireless carriers are not liable for delayed or undelivered messages.

4. How We Share Information

We do not sell your personal information. We may share your information only in the following limited circumstances:

  • Service providers: With trusted vendors who help us operate our business, such as our CRM/scheduling software, phone and communication platforms, payment processors, and financing partners (only when you request financing). These providers may access your information solely to perform services on our behalf and are obligated to protect it.
  • Legal requirements: When required by law, regulation, legal process, or to protect the rights, property, or safety of EMS, our customers, or others.
  • Business transfers: In connection with a merger, sale, or transfer of some or all of our business, subject to this Privacy Policy.

For clarity, and consistent with the SMS disclosure above: your text messaging opt-in data and consent will never be shared with or sold to third parties, and your mobile number will not be shared with third parties or affiliates for their marketing or promotional purposes.

5. Data Security and Retention

We use commercially reasonable administrative, technical, and physical safeguards to protect your personal information. We retain your information for as long as needed to provide services, maintain business and warranty records, and meet legal obligations. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

6. Children’s Privacy

Our website and services are intended for adults. We do not knowingly collect personal information from anyone under the age of 18. If you believe a minor has provided us personal information, please contact us and we will delete it.

7. Your Rights and Choices

You may request to access, correct, update, or delete the personal information we hold about you, or ask questions about how it is used, by contacting us using the information below. You may opt out of marketing emails by using the unsubscribe link in any marketing email, and out of text messages by replying STOP as described above. We will respond to verified requests as required by applicable law.

8. Third-Party Links

Our website may contain links to third-party websites (for example, financing partners or review platforms). We are not responsible for the privacy practices of those sites, and we encourage you to review their privacy policies.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date at the top of this page. Your continued use of our website or services after changes are posted constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy or our privacy practices, contact us:

Elite Moisture Solutions
109 Professional Ct, 106
Garner, NC 27529
Phone: 919-241-7933
Email: customercare@elitemoisture.com